Experiences
Atento
NEED: Transform, Automate and Standardize routines and operational processes. Minimize errors in the operation.
RESULTS:
Standardization / Agility / Productivity and contributed to strategic redefinitions from the point of view of processes for our customers.
Some of the main results were:
- 70% reduction of solution time.
- 52% reduction in customer complaints.
Like every Transformation Project, we have had challenges and lessons learned, but the impacts have certainly been minimized due to Intolabs’ great partnership and expertise. It was a work of many months that evolved in an important way at each stage, generating results.
– Jarbas Salustiano,
Commercial Manager.